Shipping policy

Heartbound Co. products are printed on demand. Production time and shipping transit time are separate parts of the time it takes for your order to arrive.

Production and delivery estimates

Production and delivery times vary by product, production partner, destination, and shipping service. Please review any estimates provided for your purchase. Delivery estimates are not guaranteed arrival dates. If you need an item for a specific occasion, contact hello@heartboundco.com before ordering so we can help you assess the timing.

Shipping charges and destinations

Available shipping options and charges are shown at checkout for your delivery address. Any eligible shipping promotion is reflected in your checkout total. Please confirm your address and total before completing your purchase.

Separate shipments

Items in the same order may be produced or shipped separately and may arrive on different dates.

Tracking and delivery issues

For tracking questions, delayed packages, or an order that has not arrived, contact hello@heartboundco.com with your order number. Carrier delays, holiday demand, weather, and customs processing can affect delivery times. We will help investigate delivery issues.

Address changes and cancellations

Please enter a complete and accurate shipping address. If you notice an error, contact us as soon as possible. Address changes and cancellations may not be possible once production or shipment has begun. Contact us to discuss available options.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, contact hello@heartboundco.com promptly with your order number and, where possible, photos of the item and packaging. We will arrange an appropriate solution under our return and refund policy.