Cancellation policy

Subscription cancellation policy

This policy applies to recurring subscriptions purchased from Heartbound Co.

Recurring charges

When you purchase a subscription, you agree to recurring charges at the price and frequency disclosed at checkout. Your subscription renews until you cancel or it reaches any end date disclosed when you purchase.

Canceling future renewals

You may cancel future subscription renewals at any time. To request cancellation, email hello@heartboundco.com with your order number or the email address used to purchase your subscription. Submit your request before your next scheduled charge to stop that renewal. We will confirm your cancellation by email.

Orders already charged or in production

Canceling a subscription stops future renewals; it does not automatically cancel or refund an order that has already been charged. If you wish to cancel an order already charged, contact us promptly at hello@heartboundco.com. Print-on-demand orders may not be cancelable once production has begun. Any return or refund is subject to our return and refund policy and applicable law.

Damaged, defective, or incorrect items

If a subscription delivery arrives damaged, defective, or incorrect, contact hello@heartboundco.com with your order number and details of the issue so we can arrange an appropriate solution under our return and refund policy.